Congregational Experience Director
September 22, 2023 2023-10-23 10:17Congregational Experience Director
Congregational Experience Director
Global Harvest, we value teamwork, professional growth, and a positive work-life balance.
Magnify Department
Purpose: The purpose of the GHUK’s MagTeam is to create environments that deliver on the wider goals of discovering purpose and experiencing God as part of a family.
Mission: To create and transmit inclusive atmospheres that encourage the free flow of the Holy Spirit into people’s lives, irrespective of time and/or location. We are brand setters, culture carriers and often responsible for people’s foremost thoughts when they think about our Church’s identity.
Vision: We consistently usher the dense (El Kavod) and unpredictable presence of God (Shekinah Glory) into a congregation growing (not sudo) spiritually and in number, Our services are heaven-class and our irresistible online content sets world-class standards.
Values: We are spirit-lead and strive for operational excellence through continuous iterative improvement on a Department, Team and Individual level. We are integral in driving church growth, but mainly responsible for retention.
Job Purpose
The Congregational Experience Director is pivotal in creating an inviting, engaging, and spiritually enriching environment for both first-time visitors and regular attendees. This role encompasses the visioning and execution of high-quality experiences during regular services and special events, ensuring that all attendees feel welcomed, valued, and connected to the church community.
Key Responsibilities
- Leadership and Direction:
- Provide overall direction for the Experience Team in alignment with the church’s vision and goals.
- Schedule, organise, and lead regular briefings in preparation for weekly services, special events.
- Cultivate a cohesive team dynamic and foster a spirit of unity, prayer, and commitment among team members.
- Address any performance concerns in a constructive manner, offering guidance and support.
- Identify, recruit, and mentor new members for the Experience Team.
- Ideate and implement the continuous iterative improvement of the congregational experience.
Ambience & Welcome Oversight:
- Develop and implement strategies to create a welcoming and spiritually engaging atmosphere during services.
- Oversee the recruitment, training, and management of the Ambience/Welcome Team.
- Ensure that all church facilities are set up to promote a comfortable and conducive environment for worship and fellowship.
Event Management:
- Lead the Event Management Team in planning, organising, and executing church events, ensuring they are memorable, impactful, and aligned with the church’s vision.
- Coordinate with other church departments for logistics, resource allocation, and event promotions.
- Manage post-event reviews, gathering feedback, and implementing continuous improvement strategies.
- Visitor Experience & Integration:
- Design strategies to identify, welcome, and integrate first-time visitors, ensuring they feel connected and informed.
- Work closely with other ministries to establish pathways for visitors to get involved and become active members of the congregation.
- Budget Management:
- Prepare and manage budgets for the Ambience/Welcome and Event Management Teams, ensuring resources are utilised effectively.
- Collaborate with the finance department for budget tracking and financial reporting.
- Continuous Improvement & Feedback:
- Regularly gather feedback from the congregation on their experience during services and events.
- Implement strategies for continuous improvement, ensuring the church remains responsive to the evolving needs of the congregation.
Qualifications and Skills
Education
- N/A
Experience
- Experience in hospitality, event management, or a similar role, preferably within a church or nonprofit context.
- Strong organisational and project management skills.
- Ability to lead and inspire teams, fostering a spirit of unity and collaboration.
- Proficient in using event management software and tools.
- Excellent interpersonal and communication skills.
Personal Attributes
- A deep personal relationship with God and a commitment to the vision and values of the church.
- A genuine passion for creating warm and welcoming environments for all attendees.
- Ability to handle pressure and multitask, especially during large events or high-attendance services.
- A proactive approach, with a keen eye for detail and a heart for excellence.
- Strong problem-solving skills and adaptability.
Information
Position
Congregational Experience Director
Department
Magnify Department, Experience Team
Reports to
Magnify Department Head
Reportees
Ambience/Welcome Unit and Event Management Unit
Contract Type
Part-Time Volunteer
Commitment
Sunday service 10:00-13:30 weekly (3-on-1-off). Up to 3 additional hours during the week (on normal weeks), sometimes more in the run up to big days/events.
